1. Introduction & Overview
Welcome to Counter365, a point-of-sale (POS) billing and counter management application provided by Tecstellar ("we", "our", or "us"). This Privacy Policy applies to the Counter365 mobile applications (available on Android and iOS), the web-based Admin Console, and any associated services (collectively referred to as the "Service").
By installing, accessing, or using Counter365, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any terms of this policy, please discontinue use of the application.
2. Information We Collect
We collect information that is strictly necessary to provide retail billing, receipt printing, inventory tracking, financial analytics, and synchronization services:
Business & Account Information
- Shop Name and Business Category (e.g. Tea Shop, Restaurant)
- Owner / Administrator full name and mobile phone number
- Business address, city, state, and pincode
- Optional GST registration number and tax rates
Transaction & Operational Data
- Bills generated, bill numbers, and sales line items
- Payment methods (Cash, UPI / GPay, Pending credit)
- Catalog menu items, categories, and pricing
- Customer names and phone numbers entered for credit tracking
- Recorded business operational expenses
3. Device Permissions & Usage
Counter365 requests only essential device permissions required for counter operation:
4. Data Security & Cloud Storage
We implement industry-standard administrative, physical, and technical safeguards to protect your business records:
- All communications between client devices and cloud services are encrypted using Transport Layer Security (TLS 1.3 / HTTPS).
- Data is stored in high-security, compliant infrastructure hosted in the India (ap-south-1) region.
- PostgreSQL Row Level Security (RLS) is strictly enforced at the database level to ensure complete tenant data isolation—no shop can access, query, or mutate another shop's financial records.
- Authentication tokens are securely stored on device keychains and encrypted app sandboxes.
5. Account Deletion & Right to Erasure
User-Initiated Account Deletion
You have the full right to delete your Counter365 account at any time. When an account deletion is initiated:
- Your profile and active session credentials will be permanently deactivated.
- Your shop and active subscription will be marked as offboarded.
- An audit record is created in the
account_deletionsregister documenting the date, user identifier, and feedback to ensure compliance with financial accounting standards.
How to request deletion: You can delete your account directly inside the Counter365 Mobile Application by navigating to Account Settings → Delete Account, visit our dedicated public Account Deletion Page, or submit an email request to counter365@tecstellar.com with your registered phone number.
6. Third-Party Services & Providers
We do not sell, rent, or trade your personal or business data to any third-party advertisers. We work solely with trusted service providers strictly necessary to deliver Counter365 features:
- Supabase: For relational PostgreSQL database hosting, authentication, and secure data synchronization.
- UPI / Payment Gateway Services: For processing subscription payments where applicable. We do not store credit card or bank credentials on our servers.
7. Children's Privacy
Counter365 is intended for commercial business use by shop owners, supervisors, and billers. We do not knowingly collect personal information from individuals under the age of 18.
8. Changes to this Privacy Policy
We may update our Privacy Policy periodically to reflect technological advancements, operational changes, or statutory regulations. Any updates will be published on this page with an updated "Last Updated" date.
9. Contact & Support Information
For any questions, concerns, or requests regarding this Privacy Policy or your data, please contact our Data Governance & Support team: